Getting Started

I am new, how do I register?

What are the benefits of registering with website online?

I am having problems registering.

I have not received the confirmation email to complete my registration

I cannot click on the link from the email you have sent me

Is your website secure?

How do I log in?

I am having problems viewing the website.

Placing an order

How do I place an order?

    • Register with us by clicking on the “My Account” and “Join Now” on the top of the screen then fill in details and click “Register”.



    • Click the “Add to Basket” once you have selected the product you want to buy.


    • If you would like to continue shopping, click anywhere on the screen. If you would like to pay for your item, click “Go to Basket”.



    • Check you’re the list of items in your basket to make sure that they are correct. To proceed to delivery and payment methods, click “Proceed to Checkout”.



  • Fill in your address and select one payment option between Debit/ Credit card or Cash-on-delivery and click “Place Order”

What are the payment options?

Do I have to pay shipping fee?

Once you've placed your order

I’m not sure if my order has gone through.

How do I cancel an order?

Where is my order/when will it arrive?

I am not satisfied with my order.

Managing your account

I want to change my account details.

I’ve changed my email address – what do I do?

How do I unsubscribe from hearing from website?

Machine Enquiries

Where can I buy NESCAFÉ® DOLCE GUSTO® machines?

How do I descale my machine?

How does the machine work?

What is the difference between the different machines in the range?

Can I order spare parts for my machine from you?

I’ve just opened my new machine and think that one of the parts is missing

What does descaling do to my machine?

How often should I descale my machine?

My machine has stopped working.

Capsule enquiries

How much coffee will I need for one cup?

How do I know which capsule to use for which drink?

Where can I buy capsules?

Will you produce any other kinds of capsules in the future, such as tea?

Can you use other coffee capsules or only NESCAFÉ® DOLCE GUSTO® capsules?

Are the capsules recyclable?

My box of capsules does not contain any milk.